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Set up your first integration
Quickly connect Intercom to Twilio with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects Intercom and Twilio, automating your workflow.
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Frequently Asked Questions about Intercom + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Twilio
How do I set up the integration between Intercom and Twilio?
To set up the integration between Intercom and Twilio using our platform, you'll need to create a Zap that connects these two applications. Begin by selecting an appropriate trigger from Intercom such as 'New Message' or 'Tag Added'. Then, choose an action for Twilio like 'Send SMS' or 'Create Call'. Follow the prompts to authenticate both accounts with us, and map the required fields to establish a seamless integration.
Can I send automatic SMS messages from Twilio based on events in Intercom?
Yes, you can automate SMS messages through Twilio based on specific events in Intercom. By utilizing our platform's triggers such as 'New Lead' or 'Conversation Closed' in Intercom, you can set up actions in Twilio to automatically send out customized SMS messages.
What types of triggers are available for Intercom in this integration?
In our integration setup, you can use several triggers from Intercom such as 'New Conversation', 'Lead Added', 'Tag Added', and others. Each trigger allows you to perform specific actions in Twilio like sending an SMS or making a call, thus keeping your communication streamlined.
Are there any limitations when using Intercom with Twilio through our platform?
There might be some limitations depending on your subscription plans with both services. While we allow connecting multiple triggers and actions, ensure that your accounts on both platforms have the necessary permissions enabled. Additionally, consider rate limits imposed by the respective services.
How can I track if my integration is working correctly?
To monitor if your integration is functioning properly, check the task history feature within our platform. You'll be able to see successful runs and any errors encountered during execution of triggers from Intercom and actions performed by Twilio.
Do I need coding skills to integrate Intercom with Twilio?
No coding is required to integrate these applications using our service. We provide a user-friendly interface where you can select triggers from Intercom and assign them corresponding actions in Twilio without writing any code.
Can I customize the messages sent via Twilio based on different conditions met in Intercom?
Certainly! Within our setup process, you have the option to include conditional logic based on data points captured in Intercom. This allows for dynamic customization of messages sent through Twilio, ensuring they are tailored appropriately for each situation.
Practical ways you can use Intercom and Twilio
Receive SMS notifications for new user sign-ups.
When a new user is created in Intercom, Zapier will send an SMS via Twilio notifying you of the sign-up. This automation ensures you're instantly aware of growing user activity, helping you stay informed in real-time without manually checking.
Business OwnerSend SMS alerts for a new conversation reply.
When a contact replies to a conversation in Intercom, Zapier will automatically send an SMS alert to the support representative using Twilio. This ensures timely attention to responses, reducing delays in customer interactions and improving SLA metrics.
Customer Support Ops
Notify engineering of new bugs or issues via SMS.
When a new ticket is created in Intercom for engineering-related issues, Zapier will send an SMS alert through Twilio to the designated team. This automation helps streamline bug triaging, ensuring quick response times and prioritization.
EngineeringSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- Message body format
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - New Company
Triggers when a new Company is created.
Try ItTriggerInstant
